Dealing with Crap
Today I’m talking about crappy clients, you know, those ugly energy sucking gremlins that make your life a living hell? Ring a bell anyone?
Don’t fight it. You know they exist, even if all you want to do is hide the smelly stuff underneath the covers or in a glove compartment far far away. But that doesn’t work. It only boils the effervescent volcano inside of you that will explode one day for realz.
So today I’m saying “basta” (English translation: “enough”). Denial no more.
In today’s video I’m gonna talk about the not-so-pretty part of life + business + give you 3 tips to un-stink the oh-not-so-pleasant sensation you feel inside when dealing with suckers (don’t pardon my French):
1. Don’t take it personal.
2. Don’t assume.
3. Deliver what you promise + when you promise it.
And for the cherry on top of the cupcake, I’m gonna talk about money back guarantees once in far all. Why they exist + why you should craft one that helps you + your client sleep at night.
This one might raise a handful of flags, so bring it on in the comments below. I’m ready. Spill open.
All my love,
PS: Side anecdote that’s incredibly relevant. After filming this video, I called my grandma’ to ask for some advice because I’m actually dealing with crap right this second. She so sooo wisely shared with me a Spanish saying that goes something like this: “La porqueria mientras mas se revuleve mas hiede” (English translation: “The more you stir the shit the more it stinks.”) Beautiful granny. Just beautiful!