Heartmade Blog

My Mind. BOOOM. Literally Blew Up!

One time I ordered nothing for dessert at The Disney Cruise. What’s wrong with me? Was I sea sick? I can’t remember. What I can recall in vivid HD was our waiter bringing a plate topped with what looked like an antique sterling silver dome from the Titanic. Placed it majestically over the table. Surely Lumiere’s song “Be Our Guest” was playing in the background. Top comes off + the word “Nothing” perfectly pipped in chocolate ganache. “Miss, enjoy your delicious nothing”.




That moment, my mind exploded. I’ll never E-V-E-R forget it.


In today’s episode of Friday Video Time, I want to showcase 3 acts of excellence in customer service that will surely inspire you to blow your clients socks off.



your turn

What do you take away from these examples? Anything here you could inject to your customer service force, even if that department only includes you? Anything you’re already doing to WOW your customers?


In the comments, I would like for you to share 1 example of brilliant customer service. It can be something you do for your peeps or have experienced.


Always so thrilled to read your insight! Friday’s are my favorite. I can’t help it.



Mayi Carles


important deadlines

Still welcoming video submissions for Win a Life is Messy Bootcamp Scholarship. Deadline has been extended until Sunday, January 19 at midnight. I wanna see you bring messy back. Yeah!


Life is Messy Bootcamp departs the safe harbor this Monday, January 20. You in? Save $100 when you join today, still with the pre-registration price.


Perfectionism has been given a chance to rule the world, but messies our revolution has begun. Let build a nation. Messies EVERYWHERE. Run the WORLD!


Life is Messy Ad

22 Responses to My Mind. BOOOM. Literally Blew Up!

  • Trish says:

    I always include a candy, their pkg. comes in a pretty box tied with pretty ribbon, & I always include a discount (a good 1!) off of a future purchase! 🙂

    • Mayi Carles says:

      Nothing like pretty ribbon 🙂 I love packaging. Simple packaging that doesn’t kill too many trees hehehe. Specially when it has that handmade touch.

  • Barb says:

    I just want to encourage everyone to call and REPORT those instances of great service to workers’ superiors. Managers receive mostly complaints, so when you call to COMPLIMENT an employee, most managers are shocked (and very pleasantly surprised)! Plus, good service should be recognized! Employees are more apt to give great service again when they know people notice their efforts.
    I recently spent a day doing jury duty. People DON’T want to be there! There were lots of grumbling, complaining, excuses and stories told and loud sighs. Yet the workers remained patient and even showed humor at times. I can’t imagine doing a job where people are mad all day and show it. So I went home and wrote a letter complimenting all of the workers. I mentioned all the good things I noticed them doing that day. Then I sent it off and felt very happy knowing that they would be so surprised to read it.
    Great job on all you do, Mayi! You will be an awesome MOM!

    • Mayi Carles says:

      Barb I’m sooooo happy you brought this up. I hadn’t really considered it fully like that. We do spend quite a lot of time complaining + whining don’t we hehehehe. Human nature I guess. There’s a study that reported that when something good happens you probably tell 1 persona + when you have a terrible experience you tell the world. Let’s work on making the other way around. LOVED your intervention + invitation. I’m gonna take you on the challenge for sure. I can always practice my kindness muscle 🙂

  • Jackie Rueda says:


  • claire stone says:

    Yeah – of course Marcela is a total genius – she is amazing.

    Marcela is totally the very best photographer in the whole world!!!!

    Great video – and a great reminder of the brilliance of being kind! My example was similar to yours – I wanted some olives in the supermarket, there weren’t any, and yet the lady at the counter went out back, to the refrigerated lorry which had arrived only an hour before and hauled out the olives for me. She got a big mention at the customer services desk for sure.

    thank you!

    • Mayi Carles says:

      HAHAHAHAHA! Glad I’m not the only one who searches for a particular food like mad at the supermarket like if my life + business + happiness + survival depended on it hehehehehe.

  • Brandi says:

    I use recycled papers and silks to wrap the items. I also send a handwritten postcard that showcases the animals from my fiber animal rescue to make them feel even better about supporting me.

  • Diana Featherston says:

    My now husband and I use the Magnolia hotel for special romantic nights. We had a fast wedding at the federal courthouse but decided that we would not come home and would have a romantic night out in downtown. When we got to the hotel they noticed our clothes and asked if we had just gotten married. We confirmed that we had. They upgraded our room and asked us to please order complimentary room service. It is what keeps us coming back there even though there are so many other options. It was the right gesture on the right day.

  • Jen says:

    I’m a huge fan of Marcela’s!!! She hired me recently to help her with the copywriting for her site and I was beyond excited. Not only because she’s such a thoughtful and lovely lady but also because she is so crazy talented. I’m so thrilled for her that her business is taking off. And, I love seeing her photos of food online. The only problem is that I want to immediately start baking.

  • I am so with you! I will not return anywhere where I did not get ‘service with a smile’. It costs nothing to give yet can make you millions as far as loyal customers. Also, surely it makes your day go faster, you enjoy interactions with people and smile and it makes you feel better!! Then it doesn’t feel too long until you are slippered feet up on the sofa in front of [insert fave tv show here] (Castle at the moment!) with a large glass of wine or cup of tea! they always say “time flies when you are having fun” make it fun and you will radiate that fun and cheer into your customers and I don’t know about you, but i will always go back to somewhere where they made me feel like I was their most important customer, even if i am only buying an apple!
    Great video Mayi! A fantastic reminder for me and how I will think of my customer service when i open my Etsy shop or even just talking to potential customers and potential friends over on my blog.
    Much love xx

  • kelly says:

    I never hide my enthusiasm. It is me and I am excited and if they want to work with a boring “professional” that isn’t me! I show them I am not just fluff by prompt correspondence, extreme organization, and killer workshops and products where everyone has a blast and leaves with useful info, but all done with high energy, smiles, fun, and way too many exclamation points!!!!

  • I ship completely plastic-free. I’ve even found a local source for gummed paper tape instead of plastic shipping tape. It seems counter-intuitive to be a source for reuse, upcycling, and repurposing and then send my customers instant garbage. All the packaging on my non-digital products is 100% unbleached, reusable, recyclable, and compostable. Customers seem to really appreciate it.

  • Alicia says:

    ALWAYS send a handwritten thank you note! 🙂

  • Melissa says:

    Great video!!!!! Keep us posted about your cooking book! I am also working on documenting my recipes for the future, is also a dream for me!!! hugs and so excited about it !!

  • Pingback: The big O of overwhelm, and everything I have been doing this month | Blog- Marcela Macias PhotographyBlog- Marcela Macias Photography

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