I mess up. A lot. Feels like crap every time.
Today I want to showcase a personal case study of how I wiggled my way out of my last screw up. I’d rather not, but I will do it anyways, because I feel we spend too much time perfecting + controlling + polishing + giving advice, when all along it’s through the cracks that the real light comes out.
I hope that through exposing some of my imperfections, I can inspire you to expand your tolerance for the light!
This is the exact e-mail I sent out after my screw up:
What can we learn from this?
- Lesson #1: Don’t make excuses. There’s probably an excellent + valid reason for your mistake. Now’s not the time to explain it. Take full responsibility without caveats. It’s the only way to begin to build back trust.
- Lesson #2: Don’t be afraid to add a little humor here + there. How many times have you heard apologies that feel like you’re at a funeral. You don’t want a pity fest. You’re in the business of making people feel sorry for you, are you?
- Lesson #3: Highlight who helped you. Tanya saved my butt + she deserves all the credit + recognition. Sometimes all it takes to make someone feel heard + appreciated is a little shot out full of love. Right?
- Lesson #4: Be explicit about a solution. I fixed the file + e-mailed my entire family in a heart beat. Once you’ve admitted culpability and taken responsibility, it’s time to do what you can to fix it. Come up with a swift + actionable solution that you can undertake now.
- Lesson #5: When something unexpectedly disastrous happens, it’s okay to have a nervous meltdown. Just don’t unpack + live there. Cry it out. Call a friend who deserves to listen. Sure, have a shot of limoncello. Then, remember why you started + make an epic come back.
I want you to recall your last screw up. Big or small. Think. Got it? Alright. How did you deal with the whole situation? Did you go on a Hulk rampage or did you boogie your way out of it? Any lessons learned. Tell me. In the comments below.
Today is the last day to join Life is Messy Bootcamp at $397. At midnight EST, the price is going up to $497 forever. Register before the cutoff if you wanna save $100.
A word about payment options. Several people have asked me to split the 1-pay into 2-installment or even 3-installments. I’m happy to do that for you if you’re interested. Of course! Just click reply + my minions will take care of you. If you request a custom payment plan late tonight, you’ll still get in with the $397 price tag, even if we can’t set your membership up until tomorrow. It’s not your fault our minions are out dancing. It’s Friday!
I hope you’ll join the messy family. Gremlins be like, “Sh*t, we’re outnumbered!”
On Monday I woke up with heartburn + a WhatsApp message from my cousin Eric that read, “Look who’s on the cover of Vida Culinaria?”. That cover girl did look awfully familiar. She had my same shade of red Chanel lipstick + my Anthropology dress… holy guacamole, but it’s me! That split second I thought of you.
Then I saw your photos on social media. The ones where you’re cruising through the Life is Messy Bootcamp adventures in spite of heavy winds + vicious sea creatures. “I made that”, I thought. And then, seeing your use it. Wow! My gratitude burst into start dust, which I saved in a little teeny jar so I never forget how you made me feel.
A lady reached out to invite me to be a guest on her podcast. I had promised myself not to raise my hand until Life is Messy App + Life is Messy Kitchen come out. But this women came armed. She said, “I know you don’t do these things very often, so I’ve come with bribes! You love the ukelele. And I play the ukelele. If you come on my podcast I will give you a ukelele lesson.” Sayyyyy what? She had me at ukelele. And I remembered it was you who thought me how to say “helz yeah” from a place of eternal appreciation.
Marie Forleo launched her 3-Part Free B-School Training yesterday + of course I’m doing it for a third consecutive year. I’m a nerd, what else is new? In the middle of deep focus + note taking, there was little ol’ 5.1 foot tall me wearing my handmade felt cotton candy bow striking a pose on the B-School’s Success Stories section, well, cuz you put me there silly. You’re the one who gave me a shot when so many called me kuh-raz-eee. It’s because of you that my phone makes that epic sound that makes my heart go BOOM BOOM BOOM. You know which one I’m talking about, the infamous, “Cha chiiiiiiiing”. My favorite melody after, “Honey I’m home”. You did that.
For that + so much more, I think about you, a lot.
I think about all the little ways that you show me kindness. I think about how I could ever repay you.
I think about you, a lot. I think about what you might really need from me. Maybe some tips on vlogging? Then I remember how scary the first few times felt + how much I would like to hold your hand till it doesn’t feel like vomiting anymore. Or maybe it’s a very special occasion + you need something crunchy + easy to pack into favors for your guests, preferably something with cinnamon + cranberries. Then I remember a dream I had where I made granola + you made granola + we made granola together. Fun times.
I think a lot about you because there are 7 billion people on planet Earth + 3.5 million of those living in Panama, but you found me. Do you know how crazy pajama pants that is? The Universe conspired to bring us together. I will never E-V-E-R take that for granted.
I’m obviously under the influence of… (no not rose champagne, yet) Heartmade’s favorite holiday, Valentines Day (duh!). Which means license to be cheesy + own it, which is exactly why, without further ado, I have a full set of Love Stationery I want to give you… absolutely FREE!
I think you will love it, a lot + if I’m lucky, when you use them you will think of me too!
Anyone + their cat can take pictures these days. No expensive equipment or editing gear even needed. Of course with great clicking power comes great responsibility to add something of value to this over-populated photo-centric-verse.
I might not know how to operate 95% of my Photoshop functions. Gosh, I don’t even own a nice DSLR, but gimme photo tricks I can immediately set into motion + watch my Instagram go from 0 to 12K followers in just 11 months. Pow!
I’ve stalked the very best + made them my teachers.
Today, I’ve packed my most treasured photography lessons learned inside one Friday Video Time episode full of insanely practical tips to make your photos stand out + get more likes + quite possible fatten your piggy bank. Play + learn!
I’ve summarized today’s key points into one cute infographic you can drag to your computer + file + print + repost + pin + telegram or share. Scooby snacks for those how try to do all the above while simultaneously putting on mascara.
In the comment, tell me please what makes you stop + pay attention to a photo. What makes you like it + share it + get out your credit card + swipe it? We are a community of artists from all over the spectrum, sharing this knowledge can make us even more powerful.
I declare January, “Constipation Month”.
Unless you live in an Igloo with no WiFi, chances are you’re running behind schedule. I mean, how could you not with the whole world posting self-improvement statuses left to right?
Well, apparently Miss Kelly is doing great on the 21-Day Eat Nothing But Watermelon Diet. Just look at her tight ass. I want that!
Mary’s getting a brand new logo. The competition is ON!
Wait a second, look at Monica’s fake eye-lashes. Gimme a pair of those + new kitchen cabinets while we’re at it. Granite countertops thank you very much.
Tell me you’re not feeling the pressure too?
Subconsciously, with an over-optimistic attitude to eat the galaxy in one spoonful, we shop for to-dos all the time. No wonder we’re struggling to checkmark “please shower” from the list + worrying about whether or not we’re working on the right things + wondering if we forgot to turn off the oven the second we’re about to fall asleep. Crap!
In today’s episode of Friday Video Time, I’m revealing for the first time my go-to exercise to cure mental constipation. Grab it here:
What are some nagging to-do’s buzzing in your head that scream, “Do me. DO ME KNOW!” Don’t be embarrassed. We all have them. Tell me. In the comments.
Today’s Mental Detox printable, is just one of fifty (50+) funsheets that come with your Life is Messy Planners kit. If your interested in digging deeper + learning the actual systems + principlesI use everyday to turn epiphanies + into done deals click here.
One time I ordered nothing for dessert at The Disney Cruise. What’s wrong with me? Was I sea sick? I can’t remember. What I can recall in vivid HD was our waiter bringing a plate topped with what looked like an antique sterling silver dome from the Titanic. Placed it majestically over the table. Surely Lumiere’s song “Be Our Guest” was playing in the background. Top comes off + the word “Nothing” perfectly pipped in chocolate ganache. “Miss, enjoy your delicious nothing”.
That moment, my mind exploded. I’ll never E-V-E-R forget it.
In today’s episode of Friday Video Time, I want to showcase 3 acts of excellence in customer service that will surely inspire you to blow your clients socks off.
What do you take away from these examples? Anything here you could inject to your customer service force, even if that department only includes you? Anything you’re already doing to WOW your customers?
In the comments, I would like for you to share 1 example of brilliant customer service. It can be something you do for your peeps or have experienced.
Always so thrilled to read your insight! Friday’s are my favorite. I can’t help it.
Still welcoming video submissions for Win a Life is Messy Bootcamp Scholarship. Deadline has been extended until Sunday, January 19 at midnight. I wanna see you bring messy back. Yeah!
Life is Messy Bootcamp departs the safe harbor this Monday, January 20. You in? Save $100 when you join today, still with the pre-registration price.
Perfectionism has been given a chance to rule the world, but messies our revolution has begun. Let build a nation. Messies EVERYWHERE. Run the WORLD!